Written return and refund policy

    Warranty Policy

    • County Auto Salvage offers a thirty (30) day Limited Warranty upon a sale and covers parts that were delivered incorrectly (“Warranty”). Parts returned after the Warranty period will not be eligible for refund or replacement of the part. The Warranty covers the replacement cost of the part only. Shipping or labor charges are not covered. 
    • Damaged or Incorrect Parts: If you receive a damaged part or an incorrect part, you must notify the County Auto Salvage customer service department in writing by email or fax within two (2) business days of the delivery of the part to you. Telephone requests will not be accepted. When you email or fax, you must provide County Auto Salvage with a detailed written explanation about the damage or the part being incorrect, together with pictures that clearly show the nature of the problem(s).

    CANCELLATION POLICY

    Order Cancellation. Once we receive your Sales Order and payment, your sale is final. Your Sales Order is a legally binding agreement between you and County Auto Salvage. You may not cancel your Sales Order and request a refund for reasons like:

    • You found the part(s) from another supplier.
    • You no longer need the part.
    • You sold your car.
    • You claim that our sales agent made promises different from our policies stated on this website
    • You purchased an electrical part, body part, glass item, seat or metal sheet part, all of which are sold “AS IS”
    • Any other reason which is unrelated to the actual shipment of your order.

    In contrast, you may cancel your order and request a refund, without any fees deducted, if any of the following applies:

    • We fail to send you pictures within seven (7) business days following the day received your order and payment, that We plan to ship to you.
    • Your order is not shipped within five (5) business days following your approval of the actual pictures of the part that we intend to ship to you.
    • We do not provide you with the name of the freight carrier and a tracking number as proof of shipment on or before the seventh (7th) business day following your approval of the pictures referenced above; or.
    • You receive the part and believe it is either damaged or incorrect, providing that you follow the procedures below (see Damaged or Incorrect Parts for further instructions that you must follow).

    Further, you may cancel your order, subject Cancellations, Returns, Credits and Refund Policies such that if:

    • We have shipped your part, whether you received it or not: You must pay all shipping charges (both ways); plus you must also pay a 25% restocking charge. The balance of the amount you paid, as indicated on your Sales Order, after deducting the amounts indicated above, will be refunded to you in the form of a merchandise credit, which you may use anytime within twelve (12) months from the date the merchandise credit is issued
    • We have not yet shipped your part and you have notified us in writing that you want to cancel your order: You must pay a 25% cancellation fee; and after deducting the 25% cancellation fee, we will refund the balance by crediting the credit card or debit card which was used to pay the amount originally due under our Sales Order.

    Returns and Refunds Policy

    • Return of Parts: DO NOT RETURN THE PART BEFORE RECEIVING A RETURN MERCHANDISE AUTHORIZATION (“RMA”) FROM County Auto Salvage. Once we issue the RMA to you, returning a part to the designated location on the RMA, it is your responsibility. You must provide County Auto Salvage with a return tracking number within two (2) business days of when the part is shipped to County Auto Salvage’s designated location. The part must be returned within seven (7) business days of your receipt of the RMA. If you return the part to County Auto Salvage’s offices instead of the designated location on the RMA, We will forward the part received at our offices to the correct address listed on the RMA at your expense.

    • Once the part is received at County Auto Salvage’s designated location, it will be inspected and verified as the part shipped to you. RETURNED PARTS ARE NOT ELIGIBLE FOR REFUNDS, ONLY FOR GENERAL MERCHANDISE CREDITS. In order for a general merchandise credit to be approved, among other things:

    • The part must be returned in the original condition as when it was shipped to you (excluding items damaged in shipping that have been verified by the shipping company and (verified by a County Auto Salvage’s representative)

    • The part shall not have been modified in any way or taken apart for testing.
    • Credits and Refunds. Upon confirmation that a part meets the requirements, a request to issue a credit will be forwarded to County Auto Salvage’s accounting team. The amount of the general merchandise credit shall be determined by Us, consistent with our Shipping, Cancellations, Returns, Credits and Refund Policy as described herein above. 
    • We will issue the general merchandise credit to you by email, which you may use against any future purchase
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