Shipping Policy
- Order Confirmation – As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
- Order Shipment – If your order is stock and County Auto Salvage will process the charges to your credit card, and then use best efforts to ship within five (5) to seven (7) business days from the date of your order. We will send you tracking information within 24-48 hours of your order shipping from the point of origin to the e-mail address you provide. If you do not receive tracking information from County Auto Salvage within six (6) business days of your order confirmation, feel free to follow up by:
- Phone: +1-302-212-0041 Email: sales@countyautosalvage.com
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All orders are shipped with standard freight which includes delivery to a commercial business address or a location with access to a loading dock or forklift. Any additional charges associated with lift gate service or residential delivery will be charged to the customer payment card. Incase delivery doesn’t happened on schedule date due to customer unavailability or other issues likes unavailability of forklift/ Loading Dock / Pully-Chain for the Freight part, redelivery will be arrange on customer cost. County Auto Salvage shall not be responsible for items delivered to the address according to the tracking information which was provided by the customer at the time of sale but not received or accepted by the customer.
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As a rule, we will ship small parts to the same address as the billing address on your credit card or debit card. We will ship large items (e.g. engines, transmissions, truck beds, some body parts) to a business/commercial address, but require you to provide us with the complete name of the company and address of that location. In addition, we require a contact person’s name at that location with his/her direct phone number and email address. You must authorize us to speak directly with that individual to verify information, as We may need, from time to time, about the part and delivery. Further, if a forklift is required at the delivery location, it is your responsibility to arrange and pay for it and someone to operate it.
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For items requiring a signature at the time of delivery, please inspect for damage prior to accepting the item. If the item is damaged, this information must be noted on the Carrier's documentation prior to the documentation being signed. This signature effectively transfers liability for the item. If the delivery is signed as received in good condition, a claim cannot be made.
- Damage - Upon delivery of the part to you, you must inspect the packaging of your item(s) when it arrives. If you notice any damage you should make note of it when signing for the delivery on the freight carrier’s bill of lading and keep a copy for yourself. If your part is delivered to you damaged please notify our customer service department within 48 hours otherwise will not be eligible for replacement or refund of the part. Please follow the instructions on this Website, for our Cancellations, Returns & Refund Policy.